Refund policy

Returns Policy – Spades Jewels

We are happy to offer a 3-day return policy at Spades Jewels. Please note that we do not offer refunds; instead, a credit note will be issued upon successful return. A ₹90 fee is applicable for return shipping and reverse logistics.

For damaged or missing products, you must report the issue within 24 hours of delivery.

International Returns: We currently do not offer free return shipping for international orders.

To Qualify for a Return:

A return request must be initiated within 3 days of receiving your item.
The product must be unused, brand-new, and returned with all original tags and packaging intact.
The invoice must be included with the return.
The product must be free of any blemishes or signs of use.
All embellishments or accessories must be in perfect condition.

Returns Will Not Be Accepted If:

The return request is made after 3 days of delivery.
Any item or accessory from the original shipment is missing.
The product is damaged due to misuse.
Any item is used or opened, unless it was received damaged.
Free gifts must be returned along with the product.
Items from a promotional combo or set cannot be returned individually.
Sale items or items purchased using a credit note are non-returnable.
Returns sent without prior approval will be rejected.

Spades Jewels reserves the right to deny a return if it does not meet the conditions stated above.

Return Process:

To initiate a return, WhatsApp us at +91-7990813255 with your order number, product details, and reason for return. All return requests must be made within 3 days of receiving the product and must meet the return eligibility criteria.

Post approval, we will process the refund within 2 business days and it will be credited to the original payment method within 3 business days.

Once approved, we will schedule a reverse pickup. Our Customer Care team will respond to your request within 24 hours.

Damage Policy:

If your item arrives damaged or defective due to manufacturing or transit, a replacement will be arranged. Please report such issues within 24 hours of delivery by contacting us on WhatsApp.

Note: We only offer replacements for damaged items. Refunds will not be issued.

Exchange Policy:

Exchange/replacement timeframe

The exchanged or replaced product will be delivered within 4 business days

Exchanges are available within 4 days of delivery. To be eligible:

Products must be unopened, unused, and returned with original packaging and tags.
A ₹90 exchange fee applies for reverse logistics.

How to Use Spades Jewels Credit Note:

Credit notes (gift cards) can be used at checkout on our website.
Apply the gift card code sent to your registered email during checkout.
The code will automatically deduct the gift amount from your total.
Credit notes are valid for 3 months from the date of issue.

For any issues applying your gift card, WhatsApp us between 10 AM – 6 PM (Mon–Sat) at +91-7990813255.

Order Cancellation:

Once an order (COD or prepaid) has been shipped, it cannot be canceled.
For prepaid orders, if canceled before shipping, a gift card will be issued.
Refunds to bank accounts are not available.

Customised Jewellery:

Orders for customised jewellery are non-returnable. However, if the item is received damaged, please email spadesjewels@gmail.com with a clear picture of the damaged product. If verified, we will arrange a replacement.

If you have more questions about returns or exchanges, feel free to WhatsApp us at +91-7990813255. (Avg reply time: 3 hours)